Privacy Policy

Effective Date: March 21, 2026
Last Updated: March 21, 2026

Valinor Active, Inc. ("Valinor," "we," "us," or "our") is a Florida C-corporation. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit valinoractive.com (the "Site"), make a purchase, or interact with us through email, SMS, or social media.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide directly:

Name, email address, phone number, shipping and billing address
Payment information (processed securely by our payment processors; we do not store credit card numbers)
Account preferences, product reviews, and customer service communications
Survey or quiz responses (such as our on-site experience questions)
Referral information when you share Valinor with a friend

Information collected automatically:

Device information (browser type, operating system, screen resolution)
IP address and approximate geographic location
Pages visited, time spent on pages, referring URLs, and click behavior
Cookies and similar tracking technologies (see Section 7 below)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and returns
Send transactional communications (order confirmations, shipping updates, delivery notifications)
Send marketing communications via email and SMS where you have provided consent
Personalize your experience on the Site, including product recommendations
Administer our referral program
Collect and display product reviews
Improve our Site, products, and services
Detect and prevent fraud
Comply with legal obligations

3. SMS/Text Messaging

If you opt in to receive text messages from Valinor, you consent to receive recurring marketing and transactional text messages at the phone number you provided. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. Reply HELP for assistance or contact us at hello@valinoractive.com.

Your consent to receive SMS messages is not a condition of any purchase. We will not share your phone number with third parties for their marketing purposes.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We share information only with the following categories of service providers who help us operate our business:

Ecommerce platform: BigCommerce (order processing, site hosting)
Payment processors: Helcim and Stripe (payment processing only; they do not use your data for other purposes)
Email and SMS marketing: Klaviyo (email and text message delivery, audience segmentation)
Review platform: Stamped.io (product review collection and display)
Affiliate platform: ShopMy (creator attribution tracking; does not receive your personal contact information)
Shipping: SingPost and any partnered carriers (name and address for delivery)
Analytics: Google Analytics and similar tools (aggregated, anonymized usage data)

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request within 45 days, subject to any legal retention requirements.

6. Your Rights

All customers may:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing emails by clicking "Unsubscribe" in any email
Opt out of SMS by replying STOP to any text message

California residents (CCPA/CPRA): You have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, the right to opt out of the sale of personal information (we do not sell your data), and the right to non-discrimination for exercising your rights. To submit a request, contact us at hello@valinoractive.com. We will verify your identity before processing any request.

To exercise any of these rights, email us at hello@valinoractive.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. These include:

Essential cookies: Required for the Site to function (cart, checkout, login)
Analytics cookies: Help us understand how visitors use the Site
Marketing cookies: Used to deliver relevant content and measure campaign performance

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

8. Security

We use commercially reasonable measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@valinoractive.com and we will delete it promptly.

10. Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. We provide prepaid return shipping labels at no cost to you. Refunds are processed to the original payment method within 5 to 10 business days of receiving the returned item. For full details, see our Shipping & Returns page.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Valinor Active, Inc.
Email: hello@valinoractive.com
Website: valinoractive.com