Returns & Exchanges
We offer free 30-day returns and exchanges on all US orders.
ELIGIBILITY
Items must be returned within 30 days of delivery with all original tags attached and no visible damage.
HOW TO START A RETURN
Email us at help@valinoractive.com and we’ll get you set up.
REFUNDS
Refunds are processed within 10 business days of your return arriving at our warehouse and will be issued to your original payment method.
EXCHANGES
Exchanges are processed within 10 business days of your return arriving at our warehouse. You’ll receive a shipping confirmation via email once your new item is on its way.
GIFT CARDS & COUPONS
Orders placed with a gift card will be refunded back to the original gift card.
Orders placed with a complimentary coupon will be refunded to a gift card that can be used on any future purchase.
Have a question about your return?